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7 Effective Goal-Setting Frameworks Analyzed (+Tips for Selecting the Right One)

Global HR

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Author

Lorelei Trisca

Published

August 12, 2024

Last Update

August 13, 2024

Table of Contents

What is a goal-setting framework?

1. The SMART framework for goal-setting

2. The OKR goal-setting framework (Objectives and key results)

3. The KPIs (key performance indicators) goal methodology

4. The balanced scorecard goal-setting framework

5. The BHAGs (big hairy audacious goals) framework

6. The goal pyramid

7. The WOOP goal methodology

Choosing the appropriate goal-setting framework for your organization

Why your chosen goal-setting framework is critical for organizational success

Unified goals, unmatched results—regardless of your goal-setting framework—with Deel Engage

Key takeaways
  1. Selecting the right goal-setting framework helps you achieve clarity, focus, and productivity by giving your organization a clearer vision and direction.
  2. Each goal-setting framework is best suited for a different type of team and organization. From the structured SMART framework to the ambitious BHAGs, organizations have various options to match their specific needs and environments.
  3. The key criteria for selecting the appropriate framework include your organization’s needs, assessing its culture, determining the desired level of employee autonomy, considering time frames, ensuring integration with current tools, consulting with leadership, and reviewing feedback. These can help you make an informed decision that aligns with your organization’s vision and operational dynamics.

Whether you’re a startup navigating the challenges of scaling or an established company striving to maintain a competitive edge, having a robust goal-setting framework can make all the difference for business success. But with so many frameworks available, how do you choose the one that best fits your needs?

This article will explore seven prominent goal-setting frameworks, from SMART goals to OKRs, analyzing their respective strengths. We will examine how each framework can substantially enhance productivity within your team and provide guidance on selecting the most suitable framework(s) for your organization.

What is a goal-setting framework?

A goal-setting framework is a structured approach to defining, planning, and achieving objectives in both personal and professional contexts. These frameworks provide a method for setting clear, actionable, and measurable goals, enhancing the likelihood of achieving them.

A goal-setting framework specifies:

  • How to set goals
  • How to accomplish them (i.e., how to prioritize efforts, how to allocate resources)
  • How to track their progress

There are several popular goal-setting frameworks, each with its unique focus and methodology. The choice of framework often depends on:

  • The nature of the goals (e.g., performance vs developmental goals)
  • The environment in which one sets goals (e.g., department-level or individual level)
  • The preferences of the stakeholders involved
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Goals overview on Deel Engage

1. The SMART framework for goal-setting

The SMART framework supports the creation of precise and result-focused goals that must meet the following standards:

  • Specific: The what, why, and how of the goal should be clear
  • Measurable: The goal must be quantifiable and have well-defined criteria for measuring progress
  • Achievable: The employee should be capable of achieving the goal using the available resources and current skillset
  • Relevant: The goal should align with the larger goals
  • Timely: Establish the goal within a defined timeframe

Major strengths

The SMART framework provides a highly structured way to set clear, achievable, and actionable goals. It gives clear direction and purpose, keeping motivation and focus high.

The defined timeframe creates a sense of urgency that enhances productivity. Measurability keeps teams and employees accountable for their progress and results.

Downside

The SMART framework is rigid, leaving little room to adapt to changing circumstances or unexpected opportunities. This is a problem because flexibility remains essential when pursuing long-term goals.

Best for

Use the SMART framework for short-term goals or if you’re dealing with a need that requires high clarity, measurability, and accountability. The structure of the SMART framework promotes meaningful manager-employee conversations about expectations, progress, and areas for improvement.

Example of a goal set with the SMART framework

Achieve a 15% increase in sales revenue for the next quarter by implementing a targeted customer engagement strategy.

2. The OKR goal-setting framework (Objectives and key results)

The OKR framework emphasizes defining the outcomes of goals. It involves setting clear objectives for your company and employees to accomplish. The next step is breaking these objectives into critical key results and milestones. The key results must be specific and measurable.

Hitting these key results and milestones shows the employee is on a clear path to success.

Major strengths

With this framework, organizations can focus employees’ efforts on the most critical objectives. The OKR goal technique aids this by emphasizing the goal results. How employees achieve these results is up to them. This promotes a culture of innovation and boosts employees’ problem-solving capacities.

Downside

Too many objectives or key results can create a risk of overwhelm, spreading employees’ time, effort, and attention thin, which eventually leads to poor outcomes.

Best for

The OKR framework works best when transparency and continuous communication are essential in goal-setting.

For example:

  • In a dynamic and fast-paced industry, regular check-ins are needed to realign goals with changes in external factors
  • In a startup environment, there’s a need to realign employee efforts as the business priorities evolve continuously
Example of a goal set with the OKR framework

Objective: Drive brand visibility and customer engagement

Key results:

  • Attain a 20% increase in referral traffic from social media platforms in the next two months
  • Increase website traffic by 30% in Q1
  • Generate 500 new leads through marketing campaigns within the year’s first half
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3. The KPIs (key performance indicators) goal methodology

The focus of the KPI framework is also quantifiable outcomes tracked over time. This involves defining the organization’s overall strategic objectives.

The next step is establishing the most important KPIs that track progress towards these objectives. At this stage, you can assign the KPIs at the individual or team level. Like with SMART goals, the KPIs should be time-bound to allow for the measurement of progress over a defined period.

Major strengths

The KPI goal-setting framework ensures everyday tasks align with the organization’s overarching strategic direction, promoting efficient resource allocation.

Assigning specific KPIs also encourages employees to take ownership of their roles in achieving the company’s objectives.

Downside

The most common risk with this framework is selecting or emphasizing the wrong KPIs. Poorly chosen KPIs can misallocate efforts and resources, hindering the organization’s long-term success.

Best for

This goal-setting framework is ideal for complex organizations with diverse departments and teams.

The KPIs align all units with the overall organizational goals and provide a unified approach to employee performance measurement.

Example of a goal set with the KPI framework

Objective: Enhance customer satisfaction with technical support services

Team: Customer support

KPI 1: Average time taken to resolve and close customer support tickets

  • Target: Close tickets consistently within 24 hours of resolution within the next month.

KPI 2: Average response time to customer inquiries

  • Target: Respond to customer inquiries within 1 hour of receipt over the next quarter

KPI 3: Average customer feedback rating based on post-interaction surveys

  • Target: Maintain an average rating of 4.5 out of 5 throughout the upcoming calendar year

Consult our extensive selection of key performance indicator examples to help you measure success for different departments.

4. The balanced scorecard goal-setting framework

The balanced scorecard framework supports a holistic goal-setting approach by aligning employee performance objectives with the organization’s long-term strategic goals. This alignment is achieved through four distinct perspectives:

  • Financial: Objectives related to financial performance and profitability
  • Customer: Objectives focused on customer satisfaction and market share
  • Internal processes: Objectives aimed at improving internal operations and efficiencies
  • Growth and learning: Objectives that promote employee development and organizational innovation

Each perspective is accompanied by specific metrics designed to measure progress and ensure that each objective contributes to the broader organizational goals.

Major strengths

By breaking down strategic goals into these perspectives, the balanced scorecard framework ensures a comprehensive view of performance and helps maintain a balance between short-term achievements and long-term strategic objectives.

The balanced scorecard framework can align the overarching strategic goals with key performance indicators across various performance aspects. This turns goal setting and performance management into a holistic and integrated process.

Downside

Designing and implementing the balanced scorecard framework is complex as it requires a significant change in measuring performance by including a broader spectrum of performance indicators. Moreover, there’s a risk of data overload, making it harder to focus on the most critical metrics.

Best for

This framework works best for organizations with multiple stakeholders. The framework provides a structured and comprehensive performance management approach that fulfills their diverse interests and expectations.

Example of a goal set with the balanced scorecard goal-setting framework

Overarching goal: Achieve sustainable growth and operational excellence.

Employee: Marketing manager

  1. Financial perspective
  • Objective: Boost profitability
  • Key result: Achieve a 15% increase in net profit margin through new client acquisition
  1. Customer perspective
  • Objective: Enhance customer value and satisfaction
  • Key result: Increase NPS by 15% through personalized marketing strategies
  1. Internal processes perspective
  • Objective: Enhance internal communication, streamline data management, and improve collaboration among marketing, sales, and customer service teams
  • Key result: Implement an integrated CRM system that reduces customer response time by 15%
  1. Learning and growth perspective
  • Objective: Enhance understanding of customers’ needs
  • Key result: Participate in a comprehensive customer feedback analysis program, leading to a 25% increase in understanding customer needs and preferences

5. The BHAGs (big hairy audacious goals) framework

The big, hairy, audacious goals framework encourages organizations to set bold, challenging goals that motivate employees to step out of their comfort zones.

BHAGs aren’t unrealistic. They’re massive goals aimed at achieving significant, tangible results. They can also carry an emotional component that drives high levels of employee effort, teamwork, and commitment.

Major strengths

BHAGs encourage employees to think beyond incremental growth. They inspire a focus on transformative and ambitious objectives, helping organizations nurture a culture of continuous innovation and resilience.

As Jim Collins, creator of the BHAG concept, puts it: “If you just keep setting goals that are really huge, you will not be complacent. They will make you better.”

You can use this framework to enable a forward-thinking workforce that pushes the organization toward exceptional achievements.

Downside

In the excitement of pursuing audacious goals, employees may lose sight of short-term goals and neglect their day-to-day responsibilities. This can weaken their overall performance. If the big goals appear unattainable, it can lead to lower employee engagement and reduced morale.

Best for

Use it to motivate employees to work collectively towards a strategic shift or organizational change.

Here are some scenarios where BHAGs would be a perfect approach to goal setting:

  • When entering new markets
  • During the diversification of product offerings
  • When changing the business model
  • When recovering from a crisis
Example of a goal set with BHAGs

Develop and implement a groundbreaking feature for our flagship product that gets industry recognition and increases user engagement by 50% within the next 24 months.

6. The goal pyramid

The goal pyramid goal-setting framework uses a hierarchical structure to help build a clear roadmap toward achieving the organization’s strategic objectives. It works by taking one overarching goal and breaking it down into increasingly smaller goals for the departmental, team, and individual levels.

The result is a pyramid with different levels of goals that build upon each other. The overarching goals are at the top, and individual goals go to the bottom.

Major strengths

The goal pyramid approach visually represents the relationship between the objectives at different levels. This visual representation ensures that the goals at each level complement and contribute to higher-level ones. It also allows you to realign and adjust your organization’s strategic priorities without losing sight of the overarching vision.

Downside

The goal pyramid can promote a narrow focus on hierarchical goal achievement. Employees can become overly fixated on meeting goals in a specific order or sequence.

They may disregard external factors that don’t fit neatly into the predefined hierarchy, potentially missing out on emerging opportunities.

Best for

The goal pyramid framework is ideal for employees’ goals that directly contribute to the success of the overarching objectives.

Some scenarios where this framework is ideal include:

  • When undertaking a specific strategic initiative, the pyramid framework ensures all employees’ efforts directly contribute to its successful implementation
  • In a startup environment with limited resources, this framework makes it easier to prioritize high-impact objectives that contribute significantly to the company’s success
Example of a goal set with the goal pyramid
  • Organizational objective: Achieve a CSAT score of over 90%
  • Customer service department objective: Reduce the number of recurring issues by 30% through proactive resolution measures
  • Customer success team objective: Achieve a 20% increase in positive feedback regarding the effectiveness of onboarding resources
  • Customer success manager objective: Achieve a 90% attendance rate in scheduled proactive communication checkpoints by establishing an effective communication plan

7. The WOOP goal methodology

The WOOP goal methodology facilitates the setting of super realistic goals. The emphasis is on a practical and structured approach to goal achievement that involves four components:

  • Wish: What the employee needs to achieve should be clear, specific, and exciting for them
  • Outcome: This is a detailed description of the desired end state and the benefits of achieving the goal
  • Obstacle: Involves anticipating potential hindrances that could get in the way of achieving the goal
  • Plan: It’s a concrete and actionable plan to achieve the goal, and it includes a specific plan of action for removing the obstacles identified

Major strengths

The WOOP framework goes beyond setting goals. It encourages a holistic and sustainable path toward goal achievement to increase the likelihood of goal success.

Specifically, it supports:

  • Positive thinking through visualization of goal outcomes
  • A realistic analysis of potential challenges
  • A practical plan to overcome the challenges

Downside

WOOP places more emphasis on thoughtful reflection of potential hurdles. However, excessive reflection without clear decisions can lead to analysis paralysis and procrastination.

Best for

It’s perfect for setting goals that target employees’ personal and professional growth, such as:

Example of a goal set with the WOOP framework

Wish: Acquire enhanced project management skills to lead complex projects.

Outcome: Lead a major project from initiation to completion. Independently and successfully meet all project milestones.

Obstacle: Limited experience in managing large-scale projects

Plan:

  • Enroll in an accredited project management certification program.
  • Seek mentorship from experienced project managers.
  • Actively participate in project management tasks.
  • Take on project responsibilities with higher task complexity.

Choosing the appropriate goal-setting framework for your organization

1. Understand your organization’s needs

Pay attention to the size and structure of your business when choosing an employee goal-setting framework. Consider factors such as:

The size of your organization

Small organizations can benefit from a straightforward approach like the SMART framework for goal setting.

For example, a startup with 15 employees might find the SMART framework ideal due to its simplicity and directness.

On the other hand, a multinational corporation with thousands of employees could benefit from the OKR framework, as it helps align diverse and numerous individual goals with the company’s strategic objectives.

Organizational structure

Hierarchical organizations work best with top-down goal-setting approaches, such as the goal pyramid framework and KPIs. The overarching goals cascade down through various levels.

For example, a large bank with a traditional hierarchical structure would benefit from these frameworks.

The balanced scorecard framework aligns all employees to company goals in a flat structure like a tech company, where business units may operate independently. This framework will encourage different teams to contribute to various aspects like innovation and customer satisfaction.

Global presence

The OKR and KPI goal frameworks are ideal for the complexity and diversity of a geographically dispersed workforce.

For example, a global retail chain operating in multiple countries would benefit from this framework.

With the OKR goal-setting framework, you can define the specific results and milestones relevant to each business environment.

The KPIs tie individual, team, and departmental objectives to the overarching goals using tangible outcomes, getting all employees on the same page. KPIs could be further used to measure performance across different regions, ensuring worldwide consistency in operations and services.

2. Assess your organizational culture

Choose a goal technique that aligns with the values and principles embedded in the organizational culture. If you support innovation and risk-taking, the BHAGs framework will align with these values.

If you encourage adaptability, use a framework that supports flexibility, like the goal pyramid. This will let you adjust lower-level goals without losing focus on the company’s objectives.

A highly collaborative culture aligns with frameworks encouraging team-based goals, such as KPIs.

For a more individualistic culture, frameworks that support personal goals, such as the SMART and WOOP frameworks, are the best choice.

For example, a creative agency that values innovation and risk-taking might embrace BHAGs to push boundaries. In contrast, a consultancy firm that values adaptability might opt for the goal pyramid, allowing consultants to adjust their methods as client needs evolve.

3. Determine the desired level of employee autonomy

Think about what level of freedom you want to give employees regarding their goals and methods, whether at the employee, team, or organizational level.

  • Individual level: WOOP encourages employees to create an action plan that aligns with their skills and preferences.
  • Team level: The goal pyramid defines the goals at every level, while teams retain autonomy in determining the specific actions they take.
  • Organizational level: BHAGs set ambitious goals, but everyone in the organization has room to develop their approaches contributing to the overarching stretch goal.

For example, at a software development company, the WOOP framework can empower developers to set personal goals that align with their skills. Meanwhile, a sales team in the same company might use the goal pyramid for more structured team objectives.

4. Consider the time frame required

Take into account the specific timelines associated with achieving goals. Short-term goals need a well-defined timeline and clarity on the required results.

Frameworks that emphasize specificity and measurability, like the OKR, KPIs, and SMART frameworks, fit here.

Long-term goals address major areas of the organization’s growth and sustainability. They’re more comprehensive and require a longer time horizon. BHAGs and balanced scorecard frameworks work best.

For example, a construction company working on short-term building projects might use SMART goals for clear, immediate objectives. In contrast, a pharmaceutical company investing in long-term drug development could find BHAGs or the balanced scorecard more appropriate for their extended timelines.

5. Assess the framework’s integration with your current tools

Ensure your project management software or HR software can support the principles and structure of your chosen goal-setting framework, particularly its specific metrics, timeframes, and terminologies.

For example, a company using modern project management tools like Asana or Trello might find that these tools are already geared toward frameworks like OKRs or SMART goals, making integration seamless.

6. Consult with the leaders in your organization

Talking to the leadership team ensures the goal-setting framework aligns with the broader organizational strategy. Leaders can provide valuable input on the key priorities, initiatives, and focus areas that should guide the choice of goal-setting framework.

7. Consider feedback and review mechanisms

The frequency of feedback and the mechanisms used to review employees should also guide your choice of goal-setting framework. If you have a continuous feedback mechanism and regular review system, get a framework that accommodates it.

For example, the OKR framework allows you to review progress and adjust the goals as often as needed.

In contrast, a 360-degree performance review system supports the structure of the balanced scorecard framework. Like 360-degree feedback, the balanced scorecard can be used not just for evaluation but also for identifying areas for employee development, particularly in the ‘learning and growth’ perspective, which aligns with the developmental nature of 360-degree feedback.

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Why your chosen goal-setting framework is critical for organizational success

A goal setting framework introduces four essential elements into the goal setting process, each playing a critical role in achieving the organization’s objectives: consistency; coherence; predictability; and fairness.

Consistency

A goal-setting framework provides a set of rules and processes to set effective goals. This ensures everyone uses similar criteria for:

  • Setting, communicating, and monitoring goals.
  • Documenting goals through the use of standardized templates.
  • Frequency of goal reviews and evaluations.
  • Measuring goal progress.

Coherence

Frameworks promote alignment between individual and team goals with the organization’s strategic priorities. It makes goals both meaningful and relevant. They also ensure that everyone is working towards a common purpose.

Predictability

These frameworks facilitate the setting of time-bound and measurable goals. All while considering what’s doable with the available resources and employee skills. This makes it easier to forecast outcomes tied to employee actions accurately.

Fairness

Goal-setting frameworks support specific and measurable KPIs. Making goal assessment more data-driven and less subjective gives less room for biases.

There are plenty of goal setting frameworks out there, so we’ve separated seven frameworks from the crowd. The following stand out for their effectiveness and versatility in helping organizations achieve meaningful objectives.

Unified goals, unmatched results—regardless of your goal-setting framework—with Deel Engage

Regardless of the goal-setting frameworks you choose, Deel Engage’s talent management suite can streamline goals setting and tracking by:

  • Customizing the platform to fit the structure of your goal-setting frameworks
  • Defining parent goals and sub-goals so that every individual and department stays accountable
  • Assigning timeframes to each goal
  • Customizing your feedback systems with competencies, culture, and goals
  • Using employee goals to add more context to 1:1 meetings and performance reviews
  • Managing all employees’ goals from a centralized location
  • Deel HR, our truly global HRIS solution, is always included for free

Book a demo today to see how our solutions will help you build a high-performance workforce.

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About the author

Lorelei Trisca is a content marketing manager passionate about everything AI and the future of work. She is always on the hunt for the latest HR trends, fresh statistics, and academic and real-life best practices. She aims to spread the word about creating better employee experiences and helping others grow in their careers.

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