35,000+ companies from startups to enterprise choose deel
Choose Deel over Oyster
In-house infrastructure
Stop paying to work with partners
We use our own infrastructure in 110+ countries and have in-house experts. Oyster’s* coverage is built on partners in most countries.
Owns majority of the entities where services are provided with local in-country experts across HR, legal, and payroll
50+ payroll engines owned
In-house immigration services in 40+ countries including the United States, Canada, and the United Arab Emirates
Entity setup and foreign entity registration services
Automation
Save precious time on HR admin
Deel has a wide range of integrations and superior built-in automation. Oyster has fewer integrations and automation.
Integrations to keep all data synced and updated
80+
15
Multiple accounting integrations like NetSuite, Sage, Xero, and QuickBooks
Flexible payment schedule
Advanced global reporting (from payroll and headcount growth to D&I and PTO)
Support
Rely on fast, in-house support
Deel provides fast, reliable, and multi-channel in-house support. Oyster relies solely on a ticketing system.
With a 100% in-house team dispersed in 49 countries, we control the quality, training, and career path of everyone in support.
Not advertised
Multi-channel support: 24/7 in-app chat for you and your teams, email, WhatsApp, phone, call back requests, video calls, and Slack for enterprise
In-country and in-house HR experience team for EOR employees
Payments
Give your team an exceptional payment experience
Our flexible and automated payments infrastructure sets us apart from Oyster, which provides clients with fewer payment options than Deel and only offers one withdrawal method for contractors.
8+ withdrawal methods for contractors, including PayPal, Payoneer, Wise, Coinbase, a global debit card, and more
Supports multiple client payment methods apart from ACH, SEPA, BACS, and credit/debit card—like Coinbase, Mercury, Brex
Provide unmatched flexibility to your workers with Earned Wage Access (EWA) for employees and advance payments for contractors
Payroll variance: we help you identify, provide context, and communicate reasons for pay changes every month
120+ currencies supported, including crypto
Platform
Handle everything HR in one place
Deel consolidates everything you need to manage a global team so you can cut costs, save time, and scale confidently. Oyster doesn't provide an HRIS.
Free HRIS to manage your entire workforce
Performance management
Learning management
Career frameworks for people development
HR Slack plugins
Automate IT operations and logistics for employee equipment from deployment to end-of-life in 130+ countries
Compliance Hub to automatically alert customers on new regulations and potential violations in 150+ countries
*This representative comparison is based on known Oyster product features as of April 2024.
Providers with Owned Entities vs. In-Country Partners: What's Better?
| Aggregators, like Oyster | ||
|---|---|---|
| Customer service | Direct access to your provider: You'll have fewer touchpoints in communication and faster resolution of any issues, especially if they offer a dedicated customer success manager | Lower quality of overall service: Multiple touchpoints and delays in communication can reduce problem resolution speed and the provider’s responsiveness to your needs |
| Employee experience | Better employee experience for your global team: Your workers will have a consistent and equitable experience across locations, as you don't depend on local vendors and their way of doing business | Inconsistent processes: Multiple payroll or HR partners on the ground can also mean varying processes, which creates a fragmented employee experience and may lead to employee dissatisfaction |
| Security | Mitigated data security and compliance risks: Your data is better protected,
as no third-parties are involved in handling sensitive employee information | Dependence on multiple vendors: The risk of potential disruptions to your international operations increases with the number of vendors an aggregator works with |
| Customization | More customization: You're not limited to what a specific in-country
partner can offer, especially in terms of HR policies | Limited customization options: Aggregator providers often offer standardized solutions and the one-size-fits-all approach |
| Compliance | Stronger local compliance: With an already established presence in a foreign country, wholly-owned providers understand local laws better and can keep up with regulation changes | Increased compliance risks: Without a dedicated entity in each country,
an aggregator has to rely on local partners to provide them with local tax regulations and employment updates, exposing you to liability |
| Costs | Overall cost savings: Providers who own entities in your target countries typically charge less because they manage processes in-house, and there are no third-parties to pay additional fees to | Higher service costs: As in-country providers charge their own fees, the overall cost of using EOR services can be higher with the aggregator model due to additional costs (like add-on fees or changes in pricing) and higher risks of noncompliance |
Alex Nooman, Last Call Media
Elevating customer support to new heights
At Deel, we believe that exceptional customer support forms the backbone of effective global HR and payroll management. Our journey to becoming the leading all-in-one HR and payroll platform for global teams means constant innovation and a deep commitment to our 35,000+ clients.
91%
of customer issues resolved at first contact with live chat
6 min
to resolve most EOR and contractors’ issues
90%+
CSAT maintained over 16 months
4.8/5
rating on G2 for our customer support
See why our customers love us
“Deel is hands-down the most compatible all-in-one solution for modern organizations. With everything you need to hire and pay workers in one platform, no other provider comes close to the level of partnership they offer.”
Lindsay Ross
CHRO at Bitpanda
"Deel stands out from other providers with its user-friendly platform that centralizes various HR tasks, exceptional customer service that makes us feel valued, and robust compliance."
William Dagiantis
Cofounder & CEO at Cloudasta
“With our previous EOR provider, responses from the client support would take days. Not only is Deel’s support faster, but with Deel AI, we get answers to global HR questions instantly— a complete turnaround.”
Helen Keegan
Director of HR and Strategic Engagement at Together for Girls
Disclaimer: The data coming from G2 was collected as of July 2024 and is subject to change or update. Deel does not make any representations as to the completeness or accuracy of the information on this page.
