35,000+ companies from startups to enterprise choose deel
Choose Deel over Papaya Global
In-house infrastructure
Stop paying to work with partners
Papaya* built its coverage on partners. Deel stands apart, using our own infrastructure in 110+ countries and in-house experts.
Countries with in-house infrastructure and entities ownership
110+
Not advertised
Own majority of the entities where services are provided
In-house processed payroll for all countries in which they provide EOR and payroll services
In-house professionals in every country to ensure direct support and maintain uniform standards
Payroll engines owned
50+
Not advertised
Expert services, including entity setup, privacy consulting, and payroll support
Automation
Automate more manual HR tasks
Deel has a wide range of integrations and built-in automation to streamline your HR workflow. Papaya has has fewer integrations than Deel.
Integrations
80+
10+
Multiple accounting integrations like Sage, Xero, and Quickbooks
Automatic workflows builder
Payroll variance: we help you identify, provide context, and communicate reasons for employees pay changes
AI assistant for instant global HR and compliance insights, for 100+ countries, in-app, and integrated into Slack
Platform
Save time with our all-in-one HR platform
Deel works as a one-stop-shop for a wide range of HR services to support any worker. With Papaya, you’d have to use external tools or processes to effectively manage things like performance and career development.
Automate IT operations and logistics for employee equipment from deployment to end-of-life in 130+ countries
Run background checks, add equipment, and coworking spaces during contract creation
Compliance Hub: Stay ahead of possible compliance issues with a comprehensive analysis of your workforce and proactive misclassification alerts
Supports co-employment service in the US (US PEO)
HR Slack plugins to increase your team's productivity and boost company culture
Support
Get fast, reliable in-house support
Deel offers faster solutions with 24/7 multi-channel support and a dedicated customer success manager. Papaya's support is limited to 5 days a week.
With a 100% in-house team dispersed in 49 countries, we control the quality, training, and career path of everyone in support.
Multi-channel support: 24/7 in-app chat for you and your teams, email, WhatsApp, phone, call back requests, video calls, and Slack for enterprise
AI assistant for instant global HR and compliance insights in 100+ countries, in-app and integrated into Slack
Payments
Give your team an exceptional payment experience
Our flexible and automated payments infrastructure sets us apart from Papaya Global, which provides fewer payment options to clients and their employees than Deel.
Supports multiple client payment methods apart from ACH, SEPA, BACS, and credit/debit card - like Coinbase, Mercury, Brex
8+ withdrawal methods for contractors, including PayPal, Payoneer, Wise, Coinbase, and more
Supports crypto payments and withdrawals
Tax advice: contractors can connect with trusted local tax advisors within the platform, who can explain tax obligations and even file taxes for them
*This representative comparison is based on known Papaya Global product features as of June 2024.
Providers with owned entities vs. in-country partners: What's better?
.
| Aggregators, like Papaya Global | ||
|---|---|---|
| Customer service | Direct access to your provider: You'll have fewer touchpoints in communication and faster resolution of any issues, especially if they offer a dedicated customer success manager | Lower quality of overall service: Multiple touchpoints and delays in communication can reduce problem resolution speed and the provider’s responsiveness to your needs |
| Employee experience | Better employee experience for your global team: Your workers will have a consistent and equitable experience across locations, as you don't depend on local vendors and their way of doing business | Inconsistent processes: Multiple payroll or HR partners on the ground can also mean varying processes, which creates a fragmented employee experience and may lead to employee dissatisfaction |
| Security | Mitigated data security and compliance risks: Your data is better protected,
as no third-parties are involved in handling sensitive employee information | Dependence on multiple vendors: The risk of potential disruptions to your international operations increases with the number of vendors an aggregator works with |
| Customization | More customization: You're not limited to what a specific in-country
partner can offer, especially in terms of HR policies | Limited customization options: Aggregator providers often offer standardized solutions and the one-size-fits-all approach |
| Compliance | Stronger local compliance: With an already established presence in a foreign country, wholly-owned providers understand local laws better and can keep up with regulation changes | Increased compliance risks: Without a dedicated entity in each country,
an aggregator has to rely on local partners to provide them with local tax regulations and employment updates, exposing you to liability |
| Costs | Overall cost savings: Providers who own entities in your target countries typically charge less because they manage processes in-house, and there are no third-parties to pay additional fees to | Higher service costs: As in-country providers charge their own fees, the overall cost of using EOR services can be higher with the aggregator model due to additional costs (like add-on fees or changes in pricing) and higher risks of noncompliance |
Elevating customer support to new heights
At Deel, we believe that exceptional customer support forms the backbone of effective global HR and payroll management. Our journey to becoming the leading all-in-one HR and payroll platform for global teams means constant innovation and a deep commitment to our 35,000+ clients.
91%
of customer issues resolved at first contact with live chat
6 min
to resolve most EOR and contractors’ issues
90%+
CSAT maintained over 16 months
4.8/5
rating on G2 for our customer support
See why our customers love us
“Deel is hands-down the most compatible all-in-one solution for modern organizations. With everything you need to hire and pay workers in one platform, no other provider comes close to the level of partnership they offer.”
Lindsay Ross
CHRO at Bitpanda
"Deel stands out from other providers with its user-friendly platform that centralizes various HR tasks, exceptional customer service that makes us feel valued, and robust compliance."
William Dagiantis
Cofounder & CEO at Cloudasta
“With our previous EOR provider, responses from the client support would take days. Not only is Deel’s support faster, but with Deel AI, we get answers to global HR questions instantly— a complete turnaround.”
Helen Keegan
Director of HR and Strategic Engagement at Together for Girls
Disclaimer: The data coming from G2 and Glassdoor was collected as of April 18th, 2024 and is subject to change or update. Deel does not make any representations as to the completeness or accuracy of the information on this page.
