How switching to Deel saves Teamflow one week of admin per month

Teamflow 是一個虛擬 2D 辦公空間，分散式團隊可以即時連線並交談。其主旨是為了營造回歸辦公室的感覺，在同一個房間裡協作的活力、走廊聊天的自發性以及團隊作業的緊迫感。

Flo Crivello, Founder and CEO of Teamflow, wanted his company to be 100% remote so they could experience the same day-to-day life as their customers. He also wanted his international teams to have the choice to get hired as contractors or employees, so he looked for an Employer of Record.

Initially, Teamflow chose a Deel competitor to hire and pay their global team with the promise of a cheaper price, but they found the experience to be quite difficult.

The problems with their previous provider began when Teamflow realized there was over $100,000 of unreconciled cash in their account. They reached out to their EOR provider for an explanation, and they replied that they (the provider) made a mistake by using US dollars instead of Mexican pesos when running their Mexican Payroll.

該 EOR 供應商不僅僅從帳戶中扣去差額，而是從 Teamflow 帳戶中擷取整個薪資管理週期。Teamflow 業務營運主管 Chris Baugh 表示，一週多後，該 EOR 供應商才承認發生了什麼事，再加上七週的額外上報時間，直到供應商將錢退還給 Teamflow。

「整個支援服務都很成問題，因為他們根本沒有解決重大錯誤的緊迫感，」 said Baugh.

But the frustrations didn’t stop there. Teamflow ran into another issue when their provider incorrectly processed an employee termination and continued paying the person for over two months before it was caught and rectified.

For Teamflow—and for most software companies—a significant portion of their expenses come from payroll. Because that core cost was routinely incorrect, they chose to move on from that provider’s services.

But even the offboarding process presented challenges—taking over two weeks, with the provider setting arbitrary, undocumented rules.

Teamflow 不希望下一家 EOR 服務供應商凡事依靠人工處理，讓類似的薪資錯誤有可能重現，因此，Teamflow 開始尋找新的解決方案。他們需要的是鄭重承諾、自動化作業、快速支援和高效率。Deel 符合所有這些條件（甚至可以滿足更多要求），因此 Teamflow 伸出了橄欖枝。

“We chose Deel mostly because of its extreme commitment to their mission and prioritization of customer success,” said Baugh.

Ultimately, Teamflow gets about a week’s worth of admin time back every month since switching to Deel.

感謝 Deel，Teamflow 能夠大幅改善流程，協助他們簡化人資任務。

在自動化面向上，他們將 Deel 與 Quickbooks 整合在一起。他們喜歡它，因為他們可以快速同步所有數據，並在月底更快、更準確地結清帳簿，從而杜絕任何財務報表問題。而他們之前的供應商因為手動處理國際薪資管理作業而犯了一個嚴重的錯誤。這導致 Teamflow 花了近兩個月的時間請求支援，直到問題解決。

Deel 的一位專職客戶成功經理會指導和支援他們完成所有流程，更快地解決問題，而以前的供應商會讓其等待很長時間，並且上報的問題根本無法解決。

此外管理自願終止合約作業也更快、更簡單，一切皆可透過 Deel 平台中的 3 個簡單步驟完成，而之前，一切都透過電子郵件處理，過程任意且漫長，需要與員工進行更多協調。此外，供應商繼續向解約員工支付兩個多月的薪資。