Outsourced IT Support: When Is It The Right Move For Your Business?

The demand for reliable, scalable IT services is growing rapidly as companies of all sizes turn to external partners to streamline their operations, cut costs, and stay secure. Currently, the global IT outsourcing market is valued at $617.69 billion but is projected to reach $806.53 billion by 2029, proving there is incredible demand as companies look beyond the four walls of their in-house operations.

But is outsourced IT support the right move for your business?

This guide discusses the factors involved in this decision, including cost efficiency, scalability, security, and compliance, to determine if outsourcing is your best solution.

What is IT outsourcing?

Outsourced IT support is the practice of partnering with one or more external service providers to manage an organization's IT needs. Companies can choose the type of outsourcing that best aligns with their operational goals and current in-house IT capabilities. For example, you might choose any of the following outsourced IT support services:

• Help desk and troubleshooting services to support employees
• Cybersecurity and compliance management services to protect sensitive data
• Cloud computing solutions for scalable data storage and applications
• IT infrastructure management, including network monitoring and server maintenance
• Software deployment and maintenance for enterprise applications

By handing off these responsibilities to IT specialists, businesses can focus on their primary business functions, with peace of mind that their IT operations are secure and running like clockwork.

See also: How 24/7 IT Support Builds Stronger, Safer Global Operations

Different IT outsourcing models

Along with outsourcing different types of IT, companies can also select their preferred service level based on their needs, budget, and current internal IT expertise. Some common outsourcing models include:

1. Fully managed IT services

Best for: Small and mid-sized companies, startups, or businesses scaling quickly without an existing IT team or infrastructure.

In a fully managed model, an external IT provider takes complete responsibility for a company’s IT environment. The provider implements 24/7 monitoring, cybersecurity, system upgrades, help desk support, and strategic IT planning. Businesses looking to offload their IT operations entirely will favor this model.

2. Co-managed IT services

Best for: Mid-sized and large enterprises with existing in-house IT teams requiring extra expertise and support in specific areas.

A co-managed IT model is a hybrid approach where an external provider co-exists alongside an internal support team. In this partnership, the company retains control over its critical IT functions while outsourcing specific tasks such as cybersecurity, cloud management, or high-level consulting.

3. Break-fix IT support

Best for: Small businesses with minimal IT needs seeking occasional IT assistance.

With the break-fix model, businesses only pay for IT support when something goes wrong. It’s a traditional, reactive model that small businesses lean on when they don't require constant IT management, but they do need any issues resolved quickly.

4. Offshore and nearshore IT outsourcing

Best for: Companies looking for cost-effective IT support without sacrificing service quality.

Some companies outsource IT support to providers in different geographical locations to reduce labor costs while maintaining an exceptional level of service.

• Offshore IT outsourcing involves hiring IT providers in distant countries with lower labor costs, such as India or the Philippines. While this can be cost-effective, it may also create challenges, such as time zone differences and communication barriers for your employees.
• Nearshore IT outsourcing refers to outsourcing to providers in nearby countries with similar time zones. For example, a US company might outsource its IT support to Mexico or Canada, while a UK company might outsource to Eastern Europe. This model is still cost-effective but can be a better communication fit due to proximity.

5 signs your business may benefit from IT outsourcing

49.6% of businesses report plans to raise their outsourcing percentage in the coming year. If any of the following statements resonate with you or your business, you might consider joining them:

1. Managing IT across our company’s multiple locations feels inefficient

Business doesn’t stop at 5 PM in a distributed workforce. If you have global teams or remote employees, someone always needs IT support, whether it’s early morning in London, midday in New York, or late at night in Sydney.

But trying to serve a user base spread across different cities, countries, and time zones can be a logistical nightmare. One office has a local IT person who’s stretched too thin. Another relies on an IT team in your company headquarters, which is five hours behind. Without access to a consistent knowledge base, remote employees are frequently left waiting for responses that never arrive, seriously disrupting their internal operations.

Inconsistent IT support leads to downtime, security gaps, and frustrated employees who need their tech to do their jobs. Outsourced IT service management offers more streamlined solutions with 24/7 availability so your end users can gain support whenever and wherever they need it.

2. Our IT staff is overwhelmed with daily troubleshooting and can’t do anything more strategic

Your IT team was hired to do more than reset passwords and troubleshoot email issues, but these minor tasks take up most of their day. Instead of working on projects that drive innovation, like upgrading your infrastructure or improving security, they’re constantly putting out fires.

Companies can’t move forward when their IT is stuck in this reactive rather than proactive cycle. Outsourcing IT support is the solution here; it offloads the daily grind, so your internal team can focus on strategic, value-adding work that positively impacts the business.

3. The rising costs of maintaining an in-house IT team are straining our budget

IT talent is expensive, with an entry-level service technician’s average salary running at $51,408 per year. That’s before you consider the cost of updating their skills and paying for their employee benefits. Beyond personnel, companies must also factor in the costs of hardware, software licenses, and all the unexpected expenditure associated with running an IT department.

Many of these costs are eliminated when you switch to outsourcing. Your unpredictable IT spending becomes a fixed monthly cost, making it easier to scale your business without extending your IT team.

4. We’re struggling to stay compliant and secure across multiple jurisdictions

If you operate in multiple countries, IT compliance is a constant risk. Data privacy laws differ across borders, and cybersecurity threats increase year on year, making security breaches and compliance violations a serious threat.

Beyond the red tape, it’s also challenging to maintain a unified approach to cybersecurity in multiple locations. Shadow IT is common, where employees operate their own bring your own device policies, without explicit permission or oversight from the company’s IT team. This opens the door to security vulnerabilities that put companies at risk.

Outsourced IT providers stay one step ahead of compliance laws and security protocols by implementing endpoint security on every device that connects to an organization’s network. Instead of worrying whether your company is secure and meeting industry standards, you can rely on experts to keep your security watertight.

5. Our current IT capabilities are holding back our business growth

Scaling a business is exciting until you realize your IT infrastructure isn’t built to support the growth. New employees need laptops, software access, security configurations, and troubleshooting help. If your IT procurement, security, and ticketing systems can’t keep up, business output and productivity will suffer.

An outsourced IT provider scales seamlessly with you, whether you’re hiring five employees or 500. Instead of scrambling to add internal IT staff every time your team expands, you get a flexible, on-demand support system that evolves with your business.

See also: How to Manage Remote IT Support for Global Teams with Deel IT

Key benefits of outsourcing IT support

Outsourcing IT support is a strategic move that can transform your business operations by offering the following staple benefits:

Cost efficiency

Companies struggling with soaring costs will enjoy the predictability of an outsourced model. Instead of being hit by unexpected costs for new equipment or emergency repairs, your service level agreement will accommodate a range of expenses, such as device lifecycle management or information security compliance, all packaged neatly into a single monthly fee.

Access to global IT expertise

Building an in-house team with diverse IT skills is challenging, especially when your operations span multiple countries. Depending on your company’s goals and expertise, you might need to hire different specialists for database management, procurement, networking, programming, cybersecurity, and more. If someone leaves their role suddenly, your company may suffer from a huge knowledge gap until you fill the open vacancy.

Outsourcing connects you with a vast pool of global talent, ensuring you always have experts available to handle your IT needs. And they’re based in a wide range of localities, which is a benefit to distributed user bases, too.

Scalability and flexibility

Outsourced technical support gives you the flexibility to scale up (or down) while maintaining a great end-user experience. Your provider can quickly handle any increased demand; similarly, if you need to downsize temporarily, you can roll back your service level agreement, and recover your hardware and recondition the devices as needed.

Whatever the situation, outsourcing allows you to pivot and accommodate your changing business needs without missing a beat. Whether you’re adding new locations, onboarding remote employees, or shifting to a hybrid model, your IT support scales with you.

Better security and compliance

There were 3,158 data breaches in 2024, a 70% increase since 2021. As a result, 1.7 billion notices were sent to affected individuals to warn them their data was at risk. Despite the growing threat landscape, there remains a significant shortage of cybersecurity professionals, with 4.8 million unfilled roles in AI security positions alone. This talent gap leaves many organizations ill-equipped to defend against sophisticated attacks and desperate for specialized security solutions.

Outsourcing IT support offers a strategic advantage by providing access to seasoned cybersecurity experts to implement proactive measures that keeps your organization's data remains secure and compliant with industry standards.

See also: Top 10 MDM Solutions for Improving Device Security and Workforce Efficiency

Potential drawbacks of outsourcing IT support (and how to mitigate them)

It’s natural for IT leaders and decision-makers to feel wary about outsourcing. Handing over critical functions to an external provider can be daunting, but the right approach enables you to manage these potential worries effectively.

Loss of immediate control over IT functions

Outsourcing means you’re not physically present to oversee day-to-day IT operations. You might worry about slower response times when resolving employee issues or a lack of visibility into ongoing projects.

The solution is to use a detailed service level agreement (SLA) that outlines clear response times and service expectations. Deel IT keeps you informed with clear metrics, regular check-ins, and transparent reporting, so you always know what’s being handled and when.

Security concerns & data risks

Sharing sensitive company data with an external provider raises questions: Who has access to your information? How is it protected? Is it vulnerable during data transfers?

To mitigate these risks, it’s essential to partner with a provider that adheres to the highest security standards, like SOC 2 and GDPR compliance. For example, Deel IT ensures all devices are tracked, encrypted, and secured throughout their lifecycle from onboarding through offboarding.

Integration with your existing IT infrastructure

If you plan to retain some element of your existing IT environment, you might worry about aligning an outsourcing provider with your current software, cloud platforms, and workflows.

Deel IT offers seamless integrations with major HR and IT platforms to ensure your employees work with their preferred tech stack while your new-and-improved IT operations run smoothly in the background.

Hidden costs in outsourcing agreements

A reliable outsourced IT support provider will offer clear pricing, so there are no nasty surprises when your monthly invoice arrives. Always review your SLA thoroughly before committing; ask questions about what’s covered, and choose a partner like Deel IT that offers transparent, per-user pricing. By doing so, you’ll gain reliable support at a cost you’ve planned for.

How to determine if outsourced IT support is right for your business

Outsourcing IT support promises to streamline your operations, reduce costs, and improve security—but it’s not a one-size-fits-all solution. Here’s a step-by-step guide to determine if it’s the right move for *your *business.

Step 1: Assess your internal IT capabilities

Start by taking stock of your current IT team and resources. If your internal resources are limited, outsourcing can fill critical gaps without the need for additional hires.

• Do you have the in-house expertise to manage every aspect of your IT operations?
• Is your IT team stretched thin, focusing more on troubleshooting than strategic projects?
• Are you struggling to manage IT in a remote environment?

Step 2: Consider your budget and costs

Budget is often a deciding factor. Outsourcing can provide predictable monthly costs, reducing the financial strain of hiring and maintaining an internal team while scaling with your needs.

• What are you currently spending on IT salaries, training, equipment, and software? Is it cost effective to continue this way?
• Are your IT costs predictable, or do unexpected expenses throw off your budget?
• Can you afford to scale your in-house IT operations as your business grows?

Step 3: Identify your business needs and priorities

Outline what you need from an IT support provider: Clarifying your needs allows you to choose a provider that offers the right level of service and expertise.

• Do you need basic help desk services, full infrastructure management, or something in between?
• Are you in a regulated industry with complex security and compliance requirements?
• Do you need 24/7 support to keep remote and global teams productive?

Step 4: Use this checklist to choose the right IT provider

If outsourcing makes sense for your business, use this checklist to find the right partner:

• Global coverage and compliance readiness: Ensure your provider can manage IT across countries and meet regulatory standards like GDPR and SOC II.
• Customization and integration capabilities: Your provider should integrate seamlessly with your existing tech stack and workflows.
• Security protocols and SLA terms: Look for strong security protocols and clear service levels with guaranteed response times.
• Proven track record: Consult third-party reviews and case studies to choose a provider with experience supporting remote and hybrid teams, managing device security, and scaling with growing businesses.

How Deel IT delivers best-in-class 24/7 IT support

For companies looking to outsource IT support, Deel IT provides always-on assistance across 130+ countries. Whether your team needs remote troubleshooting, proactive security monitoring, or full-service IT issue resolution, Deel IT ensures seamless, round-the-clock support that scales with your business.

• Global, 24/7 IT support: multilingual support via Slack, live chat, email, and video calls, with follow-the-sun coverage to resolve issues in any time zone.
• Fast response and resolution times: SLA-backed support with a 1-hour response time for urgent issues and same-day resolution for most general IT problems.
• Comprehensive end-user support: troubleshooting for hardware and software issues, account provisioning, deprovisioning, and device security monitoring.
• Automated IT ticketing and tracking: centralized help desk with automated ticket assignments and real-time issue tracking.
• Cost-efficient and scalable: predictable per-user pricing, reducing IT overhead while ensuring consistent support for remote and hybrid teams.

Want to see how Deel IT can optimize your IT support? Book a demo today and discover the future of outsourced IT assistance.